Turn ITSM Data intoGoverned Service Intelligence
SUFURIVRO creates a governed analytics layer across your ITSM ecosystem. Bring service data into Microsoft Fabric, standardize your ITSM entities and KPI definitions, and deliver trusted semantic models, dashboards and self-service analytics through Microsoft Power BI.
The Analytics Layer Your ITSM PlatformDoesn't Provide
Connecting to ITSM data is only the first step. SUFURIVRO adds the business logic required to turn raw service data into consistent, governed and reusable analytics across your organization.
Standardized Data
Normalize ITSM entities and structures into a reusable analytics model.
Governed KPIs
Define SLA, MTTR, backlog and service metrics consistently across reports.
Semantic Models
Create trusted Power BI semantic models designed specifically for ITSM analytics.
Ready Analytics
Deliver dashboards and self-service reporting without rebuilding logic repeatedly.
From ITSM Sources to Service Intelligence
Use native connectors, secure vendor APIs or your existing data integration patterns to bring ITSM data into Microsoft Fabric. SUFURIVRO then standardizes the data and delivers a governed analytics layer for Microsoft Power BI.
Ingest & Standardize
Turn source data into trusted ITSM entities
Microsoft Fabric
Governed ITSM data foundation
Power BI & Self-Service
Turn governed data into decisions
Self-service reportingbuilt on trusted ITSM data
Give IT managers, service owners, analysts and business teams the ability to explore service data without recreating KPI logic in every new report.
Ad-hoc Analysis
Explore governed ITSM data from different perspectives in seconds.
Drill & Filter
Slice, filter and drill through from executive KPIs to operational detail.
Reusable Semantic Model
Use one trusted model for consistent KPI definitions across reporting.
Secure Sharing
Publish and share Power BI insights using your existing governance model.
Everything between raw ITSM data and trusted business insight
SUFURIVRO focuses on the analytics work that starts after data connectivity: standardization, modeling, KPI governance, reporting and self-service business intelligence.
Canonical ITSM Model
Standardize core ITSM entities into a consistent analytics structure.
SLA & MTTR Logic
Create reusable service-management KPI definitions and measures.
Dashboard Accelerators
Start with reusable patterns for incident, SLA and service analytics.
Multi-Platform Analytics
Bring multiple service-management platforms into one analytics layer.
Self-Service BI
Let users explore governed service data in Microsoft Power BI.
Extensible KPIs
Adapt the analytics model to organization-specific service metrics.
ITSM dashboardsbuilt on consistent KPI logic
Monitor service performance, SLA compliance, incident trends, backlog, resolution times and executive ITSM KPIs using a consistent semantic layer rather than rebuilding calculations in every dashboard.
See Dashboards →Build analytics once. Reuse intelligence everywhere.
Make Microsoft FabricYour ITSM Intelligence Foundation
SUFURIVRO complements Microsoft Fabric and Power BI by adding the ITSM-specific modeling, KPI definitions and analytics patterns required for service-management reporting.
Explore Microsoft Fabric + ITSM →Ready to get more value from your ITSM data?
See how SUFURIVRO can turn Microsoft Fabric and Power BI into a governed analytics foundation for your ITSM ecosystem.