Unify. Transform. Analyze.

Microsoft Fabricfor ITSM Data

Bring your ITSM data into Microsoft Fabric and create a unified, scalable analytics platform for service management. Centralize ServiceNow, Jira Service Management, Freshservice and BMC Helix data, transform it in Fabric, store it in OneLake, and deliver governed Power BI analytics across your organization.

Centralized Data
Scalable Analytics
Enterprise Security
Microsoft Fabric
Microsoft Fabric
Unified ITSM Data Platform
One platform.
Endless possibilities.
ITSM Sources
ServiceNow
Jira Service Management
Freshservice
BMC Helix
Microsoft Fabric platform
Ingest
Transform
Model
Analyze
Share
Business Value
360° Service Insights
Faster Decision Making
Cost Optimization
Better User Experience
Real-World Impact

Microsoft Fabric ITSM Analytics Use Cases

Turn ITSM data into enterprise insights using Microsoft Fabric, OneLake and Power BI.

Enterprise ITSM Analytics

Combine data from multiple ITSM platforms and other enterprise sources to create a single source of truth.

Cross-Department Insights

Analyze ITSM data together with HR, Finance, Operations or other business data in Microsoft Fabric.

Advanced Analytics

Use Fabric data engineering, analytics and AI capabilities to identify trends, anomalies and improvement opportunities.

Self-Service BI

Give users governed ITSM data models and ready-to-use Power BI reports for secure self-service analytics.

Microsoft Fabric Architecture

Modern Data Architecture for ITSM

Build a scalable, secure and governed ITSM data platform on Microsoft Fabric.

Data Sources

ServiceNow
Jira Service Management
Freshservice
BMC Helix
Other Systems
Ingest

Data Factory

Connect and ingest ITSM data from multiple source systems.

Transform

Data Engineering

Clean, enrich and prepare ITSM data for enterprise analytics.

Store

OneLake

Centralize ITSM data in a unified Microsoft Fabric data layer.

Model

Semantic Model

Build governed and reusable ITSM metrics, dimensions and KPIs.

Visualize

Power BI

Deliver interactive ITSM dashboards and self-service reporting.

Why Choose SUFURIVRO for Microsoft Fabric + ITSM?

Combine ITSM expertise with a modern Microsoft Fabric analytics architecture.

ITSM Expertise

A solution designed around service management data, processes and reporting needs.

Faster Time to Value

Accelerate delivery with reusable data models, analytics patterns and Power BI reporting.

Secure and Governed

Build trusted ITSM analytics on Microsoft Fabric with centralized governance and security.

End-to-End Analytics

From API ingestion and OneLake storage to semantic models and Power BI dashboards.

Unify Data from Leading ITSM Platforms

Bring multiple service management platforms into one Microsoft Fabric ITSM data model.

ServiceNow Microsoft Fabric integration
Jira Service ManagementJira Service Management
Freshservice Microsoft Fabric integrationFreshservice
BMC Helix Microsoft Fabric integrationbmc helix
Ready to Modernize Your ITSM Data?

Build Your Microsoft Fabric ITSM Data Platform

Centralize ITSM data in Microsoft Fabric, create governed models, and deliver trusted Power BI analytics across your organization.

Book a Demo →